Returns + Exchanges

At Zowadeh, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchange process under the following terms:

1. Returns: If you are not satisfied with your purchase, you may return it within 1 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in a resalable condition.

2. Exchange: If you receive a damaged or defective product, you may request an exchange within 1 days. Please contact our customer service team to initiate the exchange process. We will ensure that the product is replaced at no extra cost to you.

3. Non-returnable Items: Certain products, such as perishable items or products marked as non-returnable, cannot be returned or exchanged. Please review the product description for more information.

4. Return Shipping: Customers are responsible for return shipping costs, except in cases of damaged or defective items. If a product is returned due to our error, we will cover the return shipping fees.

5. Refunds: Refunds will be processed once the returned item is received and inspected. The refund will be issued to the original payment method. Please note that it may take 1 business days for the refund to appear in your account.

6. How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer service team at [customer service email/phone number] with your order details and the reason for the return/exchange.